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Important Information

Carmel trash, recycling services temporarily changed
This is an update to the release of March 25, 2020
 To ensure the health and safety of our community the following temporary changes will be made to residential trash and recycling collection in Carmel.  
These changes took place on Friday March 27, 2020 and will be in effect until April, 20 2020, and may be extended if warranted.  
While basic trash and recyclables pick up will continue, the City of Carmel Utilities and Republic Services have temporarily suspended bulk item and bulky landscape waste pick up.  However, landscape waste that fits into trash bags or the trash cart will still be accepted (details below).
Trash and recyclables collection will continue through their respective carts. Trash is to be bagged and recyclables kept loose.  Since the Governor’s stay at home order was implemented trash & recycling volumes have increased by more than 25% causing routes to go slower than normal. 
The basic service in Carmel also includes 20 extra bags of landscape waste per week during the months of April & May and October 15th through December 15th.  That aspect of the service will continue but may be subject to change.  Because of the additional volume on routes, extra bags of landscape waste may be picked up by a truck other than your regular trash truck. There also might be a delay in service for bagged landscape waste. Residents are requested to put bagged landscape waste in their trash cart whenever possible.  
Republic Services is taking every precaution necessary to limit the exposure to the virus for all of their employees. Bulk item pick up requires two staff members to travel together and work as a team to remove objects. This close proximity is not recommended by health experts.
For questions regarding trash service please contact Republic Services at 317-917-7300. 
Detailed recycling questions can be answered at www.recyclingsimplified.com. Questions about residential trash billing can be directed to 317-571-2442.

Pay by Phone Now Available

Carmel Utilities is excited to offer residents an easy and convenient method to pay their bills by phone with our automated phone service powered by Invoice Cloud.  The pay by phone number is (855) 259-5347.  There is no fee for the pay by phone service, but transactional fees for processing payments through Invoice Cloud still apply.  The transactional fees for Invoice Cloud processing are $.95 for an electronic check and $2.50 for a credit card.

Pay by Text Now Available
Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill.  There is no additional fee for this service, If you are already registered in the online portal, once logged in you can hover over the My Profile button, then select Update Account Info.  In the dropdown, you are able to select how invoice notifications are sent with email & text being an option.  If you are not already registered, simply complete the registration process, save a payment method and select pay by text.   Please note that transactional fees for processing by Invoice Cloud still apply.   


City of Carmel Utilities

The Carmel Utility water system was started in 1929 with a single well and limited distribution. As the system grew, additional wells were added starting in 1946 through 2007. Today the Carmel utility water system operates 20 well sites providing water to four treatment facilities with a capacity of 34 million gallons a day. 

Through expansion and acquisitions in 2002 and 2006, Carmel Utilities serves over 29,000 customers distributing water through more than 538 miles of water main.

Carmel Utilities award winning wastewater treatment facility and sewer department provides service to nearly 70 percent of the utility’s water customers, and processes a portion of the waste water for Trico Regional Sewer District and the City of Westfield.

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