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Important Information

Options for cleaning up after the big storm in Carmel
CARMEL, IN – After Thursday night’s heavy storms, City crews from all departments worked through the night clearing roads of fallen trees and landscape debris. Many property owners are also dealing with hundreds of downed trees, broken branches and damage to their homes and property. As cleanup begins today, here is some helpful information:
DISPOSING OF LANDSCAPE DEBRIS: The City’s trash and recycling program already includes the ability to dispose of up to 20 extra bags or bundles of landscape free of charge during the months of April and May; and in the fall, from October 15 to December 15.  These bundles must be cut into lengths less than 4 feet and tied. This program is for living/once living landscape waste only.  No trash, construction debris, rocks, soil, etc.
REMOVING FALLEN TREES: If you have a large tree that has fallen, you will need to contract a tree or landscape company to cut up and dispose of the tree. Our City crews have moved privately owned trees that have fallen into the public streets, but the owners of the trees are responsible for cutting them up and arranging for their disposal.
NEED A DUMPSTER?: If you have large amounts of landscape debris, you also have the option of contacting Republic Services to have a dumpster delivered to your home and landscape waste including tree trunks and other trash can be placed in the dumpster. You do not have to cut the landscape waste into specific lengths. If it can fit in the dumpster, you are good. Because of the storm, Republic Services has reduced the cost of the dumpster for Carmel residents as low as possible.  Neighbors or a Neighborhood can share a dumpster.  For rental information including pricing, call Republic Services at 317-917-7300.
IMPORTANT NUMBERS: For information about the special landscape waste pick up, call Carmel Utilities at 317-571-2442.   For information about renting a dumpster, call Republic Services at 317-917-7300.

Pay by Phone Now Available

Carmel Utilities is excited to offer residents an easy and convenient method to pay their bills by phone with our automated phone service powered by Invoice Cloud.  The pay by phone number is (855) 259-5347.  There is no fee for the pay by phone service, but transactional fees for processing payments through Invoice Cloud still apply.  The transactional fees for Invoice Cloud processing are $.95 for an electronic check and $2.50 for a credit card.

Pay by Text Now Available
Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill.  There is no additional fee for this service, If you are already registered in the online portal, once logged in you can hover over the My Profile button, then select Update Account Info.  In the dropdown, you are able to select how invoice notifications are sent with email & text being an option.  If you are not already registered, simply complete the registration process, save a payment method and select pay by text.   Please note that transactional fees for processing by Invoice Cloud still apply.   


City of Carmel Utilities

The Carmel Utility water system was started in 1929 with a single well and limited distribution. As the system grew, additional wells were added starting in 1946 through 2007. Today the Carmel utility water system operates 20 well sites providing water to four treatment facilities with a capacity of 34 million gallons a day. 

Through expansion and acquisitions in 2002 and 2006, Carmel Utilities serves over 29,000 customers distributing water through more than 538 miles of water main.

Carmel Utilities award winning wastewater treatment facility and sewer department provides service to nearly 70 percent of the utility’s water customers, and processes a portion of the waste water for Trico Regional Sewer District and the City of Westfield.

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