New Bills Reflect Rate Increase
Water and sewer rates on bills reflect 3% rate increase. The rate ordiance passed January 4, 2016 institued an annual Cost of Living Adjustment beginning in January of 2017. The cost of living adjustment shall occur automatically each year until such time that the Carmel City Council amends or adjusts the percentage of the COLA for the next fiscal year. For rate details of this adjustment, please go the Rates & Fees section of this website.
Pay by Text Now Available
Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill. There is no additional fee for this service, If you are already registered in the online portal, once logged in you can hover over the My Profile button, then select Update Account Info. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. If you are not already registered, simply complete the registration process, save a payment method and select pay by text. For video demonstrations, please click this link: Invoice Cloud You Tube Channel.
City of Carmel Utilities
The Carmel Utility water system was started in 1929 with a single well and limited distribution. As the system grew, additional wells were added starting in 1946 through 2007. Today the Carmel utility water system operates 20 well sites providing water to four treatment facilities with a capacity of 40 million gallons a day.
Through expansion and acquisitions in 2002 and 2006, Carmel Utilities serves over 29,000 customers distributing water through more than 475 miles of water main.
Carmel Utilities award winning wastewater treatment facility and sewer department provides service to nearly 70 percent of the utility’s water customers, and processes a portion of the waste water for Clay Regional Sewer District and the City of Westfield.